FAQs
What is Moonlite?
Moonlite is a storybook projector that is powered by the flashlight of your mobile phone. Simply pop in a story into the Moonlite projector, attach it to your phone, open up the Moonlite app and begin projecting your child's favorite stories. Moonlite was designed to make reading an even more engaging and magical experience for children.
Will Moonlite work with a phone case?
Moonlite will work with most phone cases. However, ideally it works best without a case. The Otter Box is not currently supported as it is too thick.
Where can I purchase Moonlite?
Moonlite is available to purchase via our website, select retailers and will be available soon on Amazon.
What currency is the Moonlite website displayed in?
All prices are listed in USD.
When will my order ship?
Orders are shipped from our warehouse in Maryland 4-6 business days after the order has been placed. Once and order has been shipped from our warehouse, standard delivery times will apply (international orders may be subject to delays at the border for inspection). You will receive an email with tracking information as soon as your order has been shipped. Please note that orders with overnight shipping ordered after 9AM EST will be dispatched the next business day.
What is your return policy?
You can find our full returns policy on the Return Policy page
What stories are available?
Check out our Individual Stories to see all of our top selling titles, including Goodnight Moon, Chicka Chicka Boom Boom and more!
How does the app work?
The app provides the words to all of the stories. There are also sound effects, background music and more to really make the reading experience even more immersive.
How can I download the app?
You can download the app on either the Apple App store or Google Play store, see links below.
Is the Moonlite app free?
Yes! The Moonlite app is completely free and is available on the Android and iOS app stores.
Is the Moonlite projector available for purchase separately?
No, the Moonlite storybook projector is only available in the Moonlite Projector Packs. We offer 3 packs: the Starter Pack, Gift Pack, and Value Pack
Can I purchase the stories in the projector packs separately?
At this time, the story titles in the projector packs are not available separately. However, we regularly release new stories so you always have something new to read!
Which stories are available in French?
Here is a list of stories that are currently available in French:
Where can I purchase the French versions of the Moonlite stories?
When you purchase a story that is available in both French and English, you automatically receive both versions of the story. You can switch back and forth between French and English as often as you'd like in the Moonlite app!
Do you offer shipping worldwide?
At this time, we ship to the following countries:
- United States
- Canada
Can I share my stories?
You can share your stories with up to 3 other people. Just enter your story library in the app and press the gear (settings) symbol in the bottom right corner, and select 'share my stories' and put in the recipient's email address. They then will get an email and just need to register on the Moonlite app with that email address, and your stories should all be there!
Are stories only available in English?
Currently, all stories are available in English & select stories and sets are available in French. However, we are working to make stories available in many other languages in the future.
I'm having product issues, what can I do?
If you are experiencing issues or problems with your Moonlite, please visit the Moonlite Customer Care page. Or contact hello@mymoonlite.info for immediate assistance.
My activation code isn't working, what can I do?
If you are experiencing issues or problems with your Moonlite, please visit the Moonlite Customer Care page. Or contact hello@mymoonlite.info for immediate assistance.
What phones is Moonlite compatible with?
Moonlite works with nearly 90% of all mobile devices on iOS and Android platforms. To see if your device is supported, please view our Supported Devices page, sorted by platform. For the new iPhone 12 you need to adjust your flashlight settings as the factory default turns this off after a few minutes to save battery life.
Where do orders ship from?
All orders currently ship from our warehouse in Maryland, USA.
What happens if I enter in my address information incorrectly?
There are no refunds when a customer has entered in their address information incorrectly. Customer accepts responsibility for ensuring address information is entered correctly. Once item has been dispatched, we are unable to reroute.
Are the Moonlite reels and projector latex free?
Yes - both the reels and projector are 100% latex free.
