For regular in-stock items, there are no refunds. Packages can be returned, in unused condition, in original packaging for a gift card, less restocking fees up to 1 week after delivery. Customer is responsible for all shipping charges to return item and shipping charges will not be refunded. If it is discovered that item has been opened or tampered with, full charge will remain.
There are no refunds when customer has entered in address information incorrectly. Customer accepts responsibility for ensuring address information in entered correctly. Once item has been dispatched, we are unable to reroute.
For all pre-orders, there are no refunds. All pre-order sales are final. Pre-orders encompass all Kickstarter, Indiegogo and pre-sale items on our website (www.mymoonlite.com).
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has exited the United States.
Please note that products featured are currently being manufactured. Images shown online are for display purposes only. Due to the manufacturing processes involved, actual product received may vary slightly from piece to piece in terms of color and placement of the artwork.