FAQ
Have a question? Find clear answers below. If you don’t see your question, use our contact form or live chat.
Getting Started
What is Moonlite Storytime?
Moonlite turns your smartphone into a story projector. Attach it to your phone, open up the Moonlite app, and begin projecting your child's favorite stories.
What do I need to use Moonlite?
You need the Moonlite Storytime Projector and the Moonlite app on your phone. A projector is required for single-story discs to work.
What stories are available?
We offer single stories, starter packs, boxed sets, and full collections. You can even Build Your Bundle! Browse them in the app or on the website.
Activation & Codes
Where do I find my activation code?
Every story you purchase includes a 10-digit activation code (or a QR code) in the package.
How do I activate a story in the app?
- Open the Moonlite app
- Tap Add a Story in the top left corner
- Enter your 10-digit code or scan the QR code
Why isn’t my code working?
Codes are case-sensitive. Make sure letters and numbers are correct. Try scanning the QR code in the Moonlite Storytime app instead. If you are still having issues, contact our customer support at hello@mymoonlite.com
Using Moonlite
Can I use Moonlite without Wi-Fi?
Yes. Once a story is unlocked, you can use it offline.
How do I read my Moonlite stories?
Open the app, choose a story, attach your Moonlite projector to your phone's flashlight, and project onto a wall or ceiling. From there, you can read the story to your child.
Can I turn off the sound or music?
Yes. Use the sound icon in the bottom-left corner of the story screen to adjust the audio.
How do I adjust the brightness?
While in the story, tap the brightness icon in the bottom left corner of the screen to adjust the following brightness levels:
- Screen brightness
- Projection brightness
- Night shift
What does the blue circle around the text mean?
A blue circle on the screen indicates an active audio effect. To toggle audio effects on or off, tap the volume icon located in the bottom-left corner of the screen within your audio settings.
What do I do if the image is fuzzy or not visible at all?
If the image you are projecting is fuzzy or not visible, please try the following tips:
- Turn the lens barrel left or right to adjust the focus until the image is clear.
- Adjust the picture disc to the correct frame as identified on the screen.
- The picture disc may collect dust over time, so just wipe it down with a cloth.
- Adjust the picture disc so it is not set between frames.
- Ensure you are viewing the projections in a dark room.
Account & App
Do I require an account to use Moonlite?
Yes, an account is required to use Moonlite. You can sign up for free or log in within the Moonlite app. Please note that all purchased stories are linked to the specific individual user account.
Can I change my email address?
Unfortunately, you cannot change the email address that your account is linked to. If you no longer use that email, please create a new account with your new email address.
If you require assistance in activating your stories in your new account, please reach out to us by email at hello@mymoonlite.com
How does the app work?
The app provides the text for the stories. There are also sound effects and background music to make the reading experience even more immersive. The stories within the app include text, complemented by immersive sound effects and background music to enhance the reading experience.
Where can I download the App?
You can download the free app on either the Apple App Store or Google Play Store.
Which phones are supported?
Moonlite works on most modern iOS and Android smartphones. For the latest compatibility list, visit our Supported Devices page.
Can I use the code on multiple devices?
Yes, you have two options for sharing:
- Redeem Codes: Each redemption code can be used up to ten times.
- Share Library: You can share your entire story library with up to three other accounts.
To share your library:
- Open your story library in the Moonlite app.
- Click the gear symbol (settings) in the bottom right corner.
- Select 'Share My Stories'.
- Enter the recipient's email address.
The recipient will receive an email and must register on the Moonlite app using that same email address. Once registered, your stories will be accessible in your library.
Orders & Shipping
How long does shipping take?
Orders ship from our USA warehouse within 1-2 business days. Standard delivery times apply after shipping. You will receive a tracking email once shipped. Overnight orders placed after 9 AM EST ship the next business day.
Do you ship internationally?
We only ship to the US and Canada. For all international orders, we suggest placing an order on our Amazon.com store.
What if my order hasn’t arrived?
If it’s been more than two weeks, contact our customer support at hello@mymoonlite.com
Returns & Refunds
Can I return my Moonlite story or projector?
We accept returns on unopened and unused items with the seal intact. You can choose a refund or store credit once we receive the item. Visit our Return Policy page for more details.
Who pays for return shipping?
You are responsible for return shipping costs. Original shipping fees are non-refundable.
How long until I see my refund?
It may take a few days for your bank to show the refunded amount. If you don’t see it within 5 business days after we process it, contact us at hello@mymoonlite.com
Troubleshooting
My story won’t activate / codes error.
Check for correct capitalization, try scanning the QR code within the Moonlite Storytime app, and make sure your app is updated. If you still have issues, contact support at hello@mymoonlite.com
The projector isn’t working with my phone.
Remove bulky phone cases, ensure the flashlight isn’t blocked, and follow the setup steps on the How It Works page. For help, contact support at hello@mymoonlite.com
Promotions & Discounts
How do I use a promo code?
Enter it at checkout on the website or within the shop section of the Moonlite Storytime App. Only one code may be used per order unless otherwise specified.
Why isn’t my promo working?
Promo codes may have restrictions (minimum purchase, exclusions, time limits). Check the promo details carefully.